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MBA - General Management

Managing Operations

Programme Objectives

The programme has the following aims:

  • To enable the advanced study of organisations, their management and the changing external context in which they operate
  • Equip individuals for and/or development of a career in business and management by developing skills at a professional or equivalent level to assume senior managerial and leadership positions in business
  • Development of the ability to apply knowledge and understanding of business and management to complex issues, both systematically and creatively, to improve business and management leadership and practice.
  • Enhancement of lifelong learning and personal development so as to be able to work with self-direction and originality and to contribute to business and society at large.


At the end of the programme the successful student will have the ability to:

  • Demonstrate critical understanding of management theories, current issues of management, the development of conceptual frameworks to guide their application within organisations.
  • Acquire a strong foundation in key functional areas of business management to enable them to succeed as effective managers/leaders in an increasingly complex and dynamic environment.
  • Acquire and use a range of concepts, tools and techniques for problem solving and decision-making for analyzing complex and inter-related business scenarios.
  • Demonstrate and apply independent research and critical skills enabling the investigation and evaluation of valid and relevant management issues and practices.
  • Demonstrate initiative, insight, attitudes of responsibility and ethical leadership in the development of the strategic management agenda in the organization the participant works in or expected to work in the future.

Programme Content


No. of Credits:7.5 ECTS
Credit Level:Master Mandatory
Module Description
  • Critical evaluation of the operations management philosophies of "push" and "pull".
  • Examination of the practicality of the philosophies of flexibility and agility currently being explored by many large organisations around the world.
  • Development of thinking regarding the manner by which organisations can gain competitive advantage from managing their operations in an innovative and strategic way.

Learning Outcomes

On completion of this module, students will be able to:

  • Critically evaluate the established approaches to managing operations from both a strategic and tactical viewpoint.
  • Develop and justify a strategic operations management approach for an organisation.
  • Evaluate the transformations required to change the operations philosophy of an organisation.

Indicative Content / Areas of Study

  1. Introduction to strategic operations management
    • What is Operations Management
    • Differences between Manufacturing and Service Organisations
    • Historical developments in Operations Management
    • Operations Management Decisions

  2. Operations strategies
    • The Role of Operations Strategy
    • The Role of Information Technology
    • Developing A Strategic Operations Strategy aligned to Organisational Goals.
    • Concept and measure of Productivity

  3. Operations management and product design
    • Product Design for Products
    • Product Design for Services
    • Product and Service Design and linkage to Processes

  4. Capacity planning
    • Master Production Scheduling( MPS)
    • Developing a MPS
    • Rough Cut Capacity Planning
    • Evaluating MPS

  5. Work Study, Diplomacy And Sensitivity
    • Designing Work Flow and System
    • Design Job Design and Environment
    • Work Performance Measurement , Reward and Compensation
    • Occupational, Health and Safety Provisions

  6. The management of the inventory
    • The Role of Inventory Management
    • Types of Inventory
    • Inventory Records
    • Inventory Management Across the Organisation
  7. Facility layout and flow
    • Types of Layouts
    • Designing Product and Service Layouts
    • Designing Process and Technology Layout

  8. Business process re-engineering and quality management
    • Defining Quality for Product and Services
    • Philosophies and evolution of Total Quality Management
    • Quality Awards and Standards
    • Concepts relating to Business Process Reengineering
    • Benefits of BPR
    • Tools to implement BPR

Teaching and Learning Strategy

Student centered learning will be strongly encouraged and developed. Cooperative Learning and Problem-Based Learning will be infused into the teaching-learning-assessment strategies.

Group discussion, case analysis and self directed learning resources will be available to support the delivery and the appropriate assessment tools / tasks will be used to assess the intended learning outcomes.

Mode A: Fully taught

36 hours4 hours120 hours160 hours
Lectures – Tutorials:
Online interaction:
Directed Independent Learning:

Mode B: Blended

18 hours18 hours124 hours160 hours
Lectures –Tutorials:
Online Learning:
Directed Independent Learning:

Mode C: Fully Online

Recorded Video Lectures:18 Hours Online Learning:18 hours Directed Independent Learning:124 hours Total:160 hours


Assessment Weighting: 100%Coursework
A written assignment of 3500 – 4000 words designed to allow students to demonstrate the ability to develop and justify a strategic operations management approach for his or her own organisation or one in which he or she is familiar and to evaluate the transformations required changing the operations philosophy of an organisation. Students will be required to identify a process, issue or problem, analyse & discuss, draw conclusions from the analysis, and make relevant recommendations.


Course Materials provided by IPE - PARIS

  • Nada R Sandars , Operations Management: An Integrated Approach,5th Edition, 2012, John Wiley & Sons
  • Jay Heizer, Barry Render, Operations Management, 9th Edition, 2010, Pearson International Edition.
  • Online resources on Online Learning Portal
  • Online data bases from IPE - PARIS E Library

Regulations: Conforms to the relevant PG regulatory framework at IPE - PARIS.